Frequently Asked Questions

& Answers

3D WORLD CUSTOMIZATION

3D world objects and their settings

It really isn’t. Although our 3D world may contain some kind of game-like elements, it serves primarily as a professional networking platform for our users. This makes CoM really great for conferences, trade fairs, cultural events (e.g. concerts, theater performances, etc.), or really any kind of event where content is shared, sold, or communicated.

One of the main features of the 3D world are our Chat Zones — you can read more about them in the Networking section below.

The type of worlds and the possible content inside them (including brandable objects) can be found here

All of the adjustable attributes of the 3D world can be managed inside of Airtable. You can read more about Airtable here.

Sure! One of the attributes that you can control from inside Airtable is whether the 3D world is open or closed. Other things you can do from Airtable is to upload personalized visuals or other content to the booths, stages, and other customizable objects inside the 3D world. If you need help with Airtable, the manual can be found here.

Yes! You can set up your 3D world to have different user roles, each with their own customizable permissions. We recommend that you consider how you’d like to set this up early on — for example before your start selling tickets and registering people for your event.

  • Visitor 
  • Press
  • Speaker 
  • Partner
  • Staff
  • Org
  • Admin

Of course! Again, this is something that can be edited in Airtable. You can find this section in the Login tab.

Unfortunately the game menu cannot be changed. However, the world map can be modified up until the world is open to your visitors. After that, the appearance will be final and cannot be changed throughout the remainder of the event. One of our level designers will provide you with a map of your 3D world, which you and your graphic designer can edit. For example, you can add personal branding and company names onto the different booths (if you’re running a trade fair) or onto the different performance stages (if you’re organizing a festival or conference). Unlike most modifications, changes to the map cannot be done in Airtable.

There are different objects that you can request during the initial planning with the CoM project manager. For branding we can create billboards and banners. For video content, we can put video streams behind the podium, or they can be displayed at booths or on various-sized screens (visitors will have the option to view the video on these screens in full screen if they wish). For networking, we have our proprietary Chat Zones.  

You can determine what content these objects display through Airtable. Just enter the URL for the graphics, videos, web content, or video stream that you want to use. As an example, you display your company’s website in an object. In the 3D world your content will be displayed in either a classic browser window, or in full screen mode (if the visitor opens the entire window).

You can find the available options for each specific object in the table below.

Object

Text

Url image 

Url browser

Url media player

Title and description or chat from

Can be toggled on and off

Billboards 

YES

YES

YES

YES

NO

YES

Stages

-

-

-

YES

NO

YES

Booths

YES

YES

YES

YES

NO

YES

Chat zones

NO

NO

NO

NO

YES

YES

Chat Zones are used for communication between visitors. You can set up their size, capacity, and how many you’d like together with your CoM project manager, who can assist you in optimizing their layout in the 3D world. Whenever a visitor enters a Chat Zone, their webcam and mic will automatically become engaged.

Tip:

You’re able to assign names or numbers to each Chat Zone in Airtable. This can be useful when you want to designate their use to visitors of a specific role (e.g. Partners, or Speakers). Chat Zones cannot be blocked, but you can at least inform your visitors whether a Chat Zone is meant for the general public, or only for Partners of the event, for example. You can also customize the color of the Chat Zones. 

Yep! The integration just requires you to install a bot onto your Discord server and fill in the Discord channel ID in Airtable.

You can choose which collection of avatars you’d like to make available to the visitors of your event. You can see what you can choose from here. We generally recommend that you make the entire collection available, and not just limit it to a handful. 

Typically not. While it’s technically possible, we consider it a premium service as each modification (such as incorporating your branding) can take 3-4 development hours. We try to provide a wide range of avatars for our clients to choose from, so we encourage you to find something suitable from that collection. You are able to limit the availability of specific avatars to visitor roles (e.g. Speakers), and you can adjust the color of the visitor’s name displayed above the avatar. These settings can be adjusted in Airtable. 

Tip:

If you’d like to encourage visitors to complete a task in your 3D world, you can reward them by unlocking a unique avatar (such as everyone’s favorite: the hot dog).

Of course! All avatars can walk, run, and even fly! Pressing the ‘E’ key opens up an action panel for your visitors to engage in other behavior, such as dancing, waving, or applauding.

Definitely. The FAQ for visitors not only includes technical information, but also information about networking. You can find the visitor FAQ here. You are able to easily customize and share the visitor FAQ according to your needs.

REGISRATION, TICKETING & LOGIN

Visitors log into the 3D environment using a code (typically their ticket number). We currently are able to handle registration and login through the following methods/providers:

  • Ti.to — the preferred option for public events
  • GoOut
  • EventBrite
  • CSV/XLS tables

The event organizer (the client) is responsible for the creation and administration of ticket sales. CoM only integrates the corresponding data (e.g. ticket codes) into the 3D world to allow for visitors to log in. 

You can use one the following methods for visitors to log into the 3D world: 

  • Ticket codes generated either by the ticketing service, or created manually in a CSV or XLS file. 
  • A combination of codes and email addresses
  • Google Authentication
  • Microsoft Authentication
  • organizer/visitor

Yes. In the 3D world we have the following list of roles available for you to assign to different visitors. You are able to customize what permissions to give to each role.

  • Visitor 
  • Press
  • Speaker 
  • Partner
  • Staff
  • Org
  • Admin

You can receive ticket-sales data directly from the service provider (e.g. Ti.to offers a feature where you can receive data from ticket buyers, including their email address and company/school name). 

From our side, CoM is able to provide data on the number of total visitors, broken down by specific roles. More complicated data, such as tracking attendance at specific partner booths, is a premium service that must be arranged for early on when consulting with your CoM project manager.

NETWORKING & ACTIVITIES OPTIONS IN THE 3D WORLD

In the 3D world, you can communicate with all of your visitors through a chat window (by sending a message to “ALL”). You can also communicate through individual objects, such as podiums and banners.

The Org role provides more communication options, and they can use pop-up messages which are displayed to all visitors in the top-right corner of the screen.

At the moment, CoM does not provide the option to play an audio message that can be broadcast to all visitors.

In the 3D world, visitors can communicate with each other through text chat. They have the option to send messages to everyone, to individual users, or just to users that are standing nearby.  

Additionally, visitors can communicate to each other in Chat Zones — whenever they enter one of these circles, their mic will automatically activate and their webcam will be displayed above their head.  

That totally depends on you! For conferences, it’s really recommended that you provide opportunities for your visitors to network and to share information. For trade fairs, you want to encourage visitors to interact with the different booths and make it easy for them to share their personal information with your event partners. For cultural events (e.g. music festivals), you want to provide your visitors with some kinds of entertainment. How you do so is totally up to you as the event organizer. Some successful ideas we’ve seen in the past include 

  • Treasure hunts (you can hide a secret code somewhere in the 3D world — maybe the code can be used as a discount voucher) 
  • Playing games through a URL browser
  • A maze
  • Photo galleries  
  • Finding secret locations
  • Flying (you can unlock the ability to fly upon the completion of a task)
  • Fireworks
  • run/fly contest 
  • Hot Dog tower built with avatars
  • code game
  • pub quize with a moderator in chat zones
  • visual voting (by walking in with avatars to different zones)
  • Real Life chess 
  • High Jump into one specific point
  • Hide and Seek 
  • Selfie 
  • World Café (zones with different topics)

However, do keep in mind that the main purpose of the Confer-O-Matic 3D world is to enable communication between people and the exchange of ideas and information.